Return and Exchange

How do I return an item?

To return an item by post (you have 14 days from the date you receive your package):

  • Pack the item(s) carefully in an appropriate envelope or package (you can reuse the original packaging if it is not damaged)
  • Complete and attach the return form (downloadable via the link below)
  • Mail the article by registered mail …

15 rue de l’Escaut

51100 REIMS

FRANCE

For your protection, DREAM EARTH advises you to use a registered delivery service as we cannot be held responsible for goods not received.

If the return is correct, we will refund your order within three days (working days). We will refund the full amount of your order (including the delivery charges paid at the time of ordering)

Attention: Personalized products cannot be returned (except in the case of damaged or broken products)

Can I exchange an item?

If you wish to change size or exchange an item, we invite you to place a new order on the site and to return the items concerned. This means that you will be delivered more quickly and avoid stock-outs. We will refund your original order upon receipt of the return.