Return and Exchange
How do I return an item?
To return an item by post (you have 14 days from the date you receive your package):
- Pack the item(s) carefully in an appropriate envelope or package (you can reuse the original packaging if it is not damaged)
- Complete and attach the return form (downloadable via the link below)
- Mail the article by registered mail …
15 rue de l’Escaut
For your protection, DREAM EARTH advises you to use a registered delivery service as we cannot be held responsible for goods not received.
If the return is correct, we will refund your order within three days (working days). We will refund the full amount of your order (including the delivery charges paid at the time of ordering)
Attention: Personalized products cannot be returned (except in the case of damaged or broken products)